Return & Refund Policy for Sand + Fog
Return Eligibility and Timeframe
At Sand + Fog, you may request a return for eligible products within 30 days of delivery. Returns requested after this period cannot be accepted unless otherwise specified by product-specific terms or applicable law.
To qualify for a return, products must generally meet the following conditions:
- Be unused and maintained in their original condition and packaging.
- Include all original accessories and components, where applicable.
- Be accompanied by your order number or other reasonable proof of purchase.
Note that some product categories, such as perfumes, linen sprays, diffusers, and candles, may have further return conditions aligned with legal requirements.
Non-Returnable Items
Certain products are excluded from standard returns as permitted by law. These include:
- Custom-made or personalized products.
- Opened sealed items that cannot be returned for health or hygiene reasons.
- Digital products after delivery or access.
- Gift cards and final-sale items.
These limitations do not override any mandatory consumer protection rights.
Returning Damaged, Defective, or Incorrect Products
If your order contains any damaged, defective, or incorrect items, please notify us promptly with your order details, a description of the issue, and photos when possible. We will assess the situation and propose an appropriate resolution—such as repair, replacement, refund, or another remedy required by law.
How to Request a Return
- Ensure your item falls within the 30-day return window and meets eligibility conditions.
- Contact Sand + Fog at tagaloerosa@gmail.com providing your order number and reason for return.
- Wait for return authorization and detailed instructions before shipping any items back.
- Package the product securely and retain your shipping receipt and tracking information until the return process is complete.
Important: Do not send returns to any unconfirmed address to ensure your return is properly processed.
Return Shipping Costs
For change-of-mind returns deemed eligible, customers are typically responsible for return shipping fees where allowed by law and disclosed upfront.
If your item arrives damaged or incorrect, Sand + Fog will coordinate shipping arrangements to cover return or replacement shipping fees in accordance with applicable legal requirements.
Refunds and Timing
Once your returned item is received and inspected, we will notify you of your refund eligibility. Approved refunds will be issued to your original payment method. The timing for the refund to reflect in your account can vary based on your payment provider or bank.
Where applicable, original shipping fees and any additional charges will be refunded as required by law or as part of the approved resolution.
Exchanges
For exchanges involving size, color, or product variations, please contact us first to verify availability and understand the exchange process. Typically, the original product must be returned before a replacement is sent.
Order Cancellations
To cancel an order, contact us within 24 hours of placing it. We will confirm if cancellation is still possible. Orders that have begun processing or shipping may no longer qualify for cancellation. These rules are subject to any statutory cancellation rights.
Need Further Assistance?
If you have questions about your return or refund status, please reach out with your order information. We will review your case and advise on the next steps. Sand + Fog may update this policy occasionally in compliance with legal obligations.